Please be AWARE: COVID-19 has ALL shipping companies delayed in delivery. (PLEASE UNDERSTAND we have no control over shipping delays). Please be patient and understanding of the extremes situations that your shipping companies are having to deal with during this pandemic situation. Thank you.
Where is my order?
Question: How long will my order take to arrive?
Usually 4-8 weeks. But please allow up to 12 weeks during this COVID-19 pandemic.
Where do you ship to?
Worldwide. Usually shipping is between $5 and $10 for our lowest rate economy shipping (depending on the size of your order). Very heavy bulk orders will of course cost more.
Where is my order confirmation email?
Your confirmation was sent to the email that you used when completing your purchase (it may have also been sent to your Primary Paypal email address if that differs from your check out). Please check your spam folder.
Where are my free gifts?
These are in your order confirmation email.
Some items were missing from my order!
We may send your order in multiple packages. The rest of your order is on it's way and should arrive within a short time frame.
Refunds, missing or damaged items?
We happily refund or replace any missing or damaged items, please just contact us and describe the problem, if at all possible send a photo of any damaged items.
Change Of Mind Returns
If you change your mind about a purchase and wish to return it, that's just fine. We will refund your money with confirmation of a shipping tracking code. Please contact support to receive our most convenient return mail address!
Love and light from the team at Spirit Magic
HSBC House, 68 West Bay Road, Grand Cayman, KY1-1003
Customer support email: firstname.lastname@example.org